Contact Us
We would love to hear from you. Reach out using any of the methods below, or fill in the form further down the page, and we will get back to you within one working day.
How to reach us
- Email: support@lorfelix.com
- Phone: 07308162390
- Address: 3 Colebrook Close, Leicester, Leicestershire, LE5 5NQ, United Kingdom
- Company name: ADYL & HARITH LTD, trading as Lorfelix
- Company number: 17425207
When we are available
Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (GMT). Saturday and Sunday we are closed.
We aim to reply to every message within one working day.
Before you write
Some of the most common questions are answered below. Our full list is on the FAQs page.
Can I return something?
Yes. You have 30 days from the day your order arrives to send an item back if it is not right for the room. It needs to come back unused and in its original packaging.
If you change your mind after ordering, email us within 24 hours and we will cancel it for you. After 24 hours your order may already be on its way, so please send it back once it arrives.
How do I send something back?
Email us at support@lorfelix.com first and we will give you a return number and simple instructions on where to send it. Return postage is yours to cover, unless the item arrived damaged or we sent the wrong thing, in which case we cover it.
What does delivery cost?
Delivery is free on every order within the United Kingdom.
Do you deliver outside the UK?
Not at the moment. We deliver within the United Kingdom only.
How long will my order take?
Orders are processed within 2 to 3 business days. Once dispatched, delivery usually takes 5 to 8 business days. You will get an email with a tracking number once your order is on its way.
Which payment methods do you take?
Cards: Visa, Mastercard, American Express, Maestro, Diners Club, Discover and UnionPay. Wallets: Shop Pay, Apple Pay and Google Pay. Pay later: Klarna. All payments are processed securely through Shopify's encrypted checkout.