Shipping policy

 

Shipping Policy

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

Cost

Delivery is free on every order within the United Kingdom. There is no minimum spend and no charge added at checkout.

How long it takes

• Processing time: 2 to 3 business days, Monday to Friday.
• Delivery time: 5 to 8 business days from dispatch, Monday to Friday.

Business days do not include weekends or UK public holidays. Delivery times are estimates and may be affected by courier delays, public holidays, or other circumstances outside our control.

Tracking

Once your order has been shipped, you will receive a confirmation email with any available tracking information. Please allow a little time after dispatch for tracking to begin updating.

Your delivery address

Please make sure your delivery address is correct before placing your order. We cannot guarantee that address changes can be made once an order has been processed. If you need to change something, email us as soon as possible and we will do what we can.

Questions about your delivery

If you have any questions about your order or delivery, get in touch and we will help.

Email: support@lorfelix.com
Phone: 07308162390
Company name: ADYL & HARITH LTD, trading as Lorfelix
Company number: 17425207
Address: 3 Colebrook Close, Leicester, Leicestershire, LE5 5NQ, United Kingdom

Our customer service is available Monday to Friday, 9:00 am to 5:00 pm (GMT). Saturday and Sunday, closed. We aim to reply within one working day.

You can also reach us through our contact page.